Keyword : Learning Management System, System Quality, Service Quality, Students’ Academic Performance
Author(s) : Victor Ngu Cheo, Ph.D & Victorine Akumbom
Abstract :
A Web-based Learning Management System (LMS) is a digital device that allows instructors and students to share didactic materials, make class announcements, submit and return course assignments, and communicate with each other online. This paper,
therefore, seeks to investigate the influence of the Learning Management System platform on students’ academic performance with insights drawn from The University of Bamenda, (UBa) as a case study. The data for the study were obtained from primary sources using a self-administered questionnaire. The sample population comprised students who studied through the Learning Management System in the 2020/2021 academic year. A sample size of 452 students was selected from the twelve (12) establishments of The University of Bamenda using Yamane's 1967 sample size formula. The study employed the Ordinary Least Square regression technique for data analysis. The findings reveal that the LMS platform has a significant influence on students' academic performance at The University of Bamenda. Also, the independent variables (system quality and service quality) have a negative significant influence on student's academic performance as shown by their coefficients of -4.983 and -3.443 and their pvalue of 0.023 and 0.002 respectively whereas information quality has a positive significant influence on students' academic performance as justified by it coefficients of 5.314 and its p-values of 0.004. Based on these findings, the study recommended that government should speed up the E-National Higher Education Programme by rapidly completing the University Digital Development Centre which will improve system quality accessibility and service quality attainability towards students. Also, the UBa administration should continue to sensitize students on the usefulness of the learning management system by organising more seminars and workshops on how to use the platform and wide distribution of the LMS manual to students and lecturers to enable them better understand the functioning and use of the platform.
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