Keyword : Information, Technology, Organizational Performance, MTN
Author(s) : Ekwochi, Eucharia Adaeze, Orga, Josephine Ivoma & Monanu, Ogechukwu G.
Abstract :
This study was on the effect of information technology on organizational performance with reference to MTN in Enugu State. The objectives of the study were to find out the extent IT has affected competitive advantage on MTN in Enugu, to ascertain the effect of Information Technology (IT) on the services offered by MTN in Enugu State, to determine the relationship between IT and efficiency of MTN in Enugu State and to investigate the effect of IT on profitability of MTN in Enugu State. The population of the study was 104 while the sample size was 83. It was determined by using the Taro Yamane’s formula. The sources of data were both
primary and secondary sources. The hypotheses were tested using the chi-square statistical tool. The findings are: that it has affected competitive advantage on MTN in Enugu State to a large extent as the calculated value (101.95) is > the critical value (9.49), IT has a positive effect on the services offered by MTN in Enugu State as the calculated value (35.99) is > the critical value, IT has a significant relationship with efficiency of MTN in Enugu State as the calculated value (27.72) is > the critical value (9.49) and it has a positive effect on profitability as the calculated value (411.81) is > the critical value (0.09). The researcher concluded that it has a positive effect on organizational performance. The researcher concluded that IT has a positive effect on organizational performance. The study recommended that management of organizations should provide their employees with the necessary facilities needed for effective IT implementation, management of organizations should always send their workers on IT training as there are benefits of effective adoption of IT and management of service oriented, industries should improve their profitability through effective IT.
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